Terms of Service
Reminiscent Chronicles is provided and controlled by Reminiscent Road Media LLC.
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PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING REMINISCENT CHRONICLES. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. If you do not agree, do not access or use the Platform.
Section 1
Acceptance of Terms
1.1 Agreement to Terms. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and Reminiscent Road Media LLC, a Texas limited liability company ("RRM," "we," "our," or "us"), governing your access to and use of Reminiscent Chronicles and all associated services, features, and content (collectively, the "Platform").
1.2 How Acceptance Occurs. You accept these Terms when you: (a) click a button labeled "I Agree," "Accept," or similar; (b) create an account on the Platform; (c) access or use the Platform in any manner; or (d) execute a SaaS License Agreement that incorporates these Terms by reference. If you are accepting on behalf of a business entity, you represent that you have the legal authority to bind that entity to these Terms.
1.3 Related Documents. These Terms should be read together with our Privacy Policy and, where applicable, the SaaS License Agreement and Data Processing Addendum. In the event of a conflict between these Terms and a separately executed SaaS License Agreement, the SaaS License Agreement shall govern.
Section 2
Service Description
2.1 The Platform. Reminiscent Chronicles is a cloud-based, software-as-a-service application designed for creative businesses. The Platform provides tools for managing client relationships, organizing and delivering media galleries, creating and sending invoices and contracts, distributing questionnaires, managing partner portals, and accessing business analytics and performance dashboards.
2.2 SaaS Delivery. The Platform is delivered entirely as a cloud-based service. RRM hosts and maintains all software, infrastructure, and data storage. No software is provided for local download or installation by Subscribers.
2.3 Platform Evolution. RRM reserves the right to modify, update, or improve the Platform at any time to enhance functionality, address security issues, comply with applicable law, or improve the user experience. Material changes are subject to the notice requirements in Section 9.
Section 3
Account Registration & Eligibility
3.1 Business Entity Requirement. The Platform is designed and intended exclusively for use by business entities and professional individuals operating in the creative industries. Personal, non-commercial use is not a permitted use case for the Platform.
3.2 Age Requirement. You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Platform. By registering, you represent and warrant that you meet this requirement.
3.3 Accurate Information. When registering for an account, you must provide accurate, current, and complete information, including your legal business name, a valid email address, and valid billing information. You agree to promptly update your account information if any of it changes.
3.4 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify RRM immediately at info@reminiscentroadmedia.com of any unauthorized access to or use of your account. RRM is not liable for any loss resulting from unauthorized use of your credentials.
3.5 One Account per Business. Each subscription is for use by one business entity and its authorized personnel. You may not register multiple accounts to circumvent subscription limitations.
Section 4
Subscription & Payment
4.1 Subscription Tiers. The Platform is offered at the following monthly subscription rates:
| Tier | Monthly Rate | Annual Rate (Prepaid) |
|---|---|---|
| Essentials | $750.00 / month | $8,100.00 / year |
| Professional | $1,650.00 / month | $17,820.00 / year |
| Agency | $3,200.00 / month | $34,560.00 / year |
4.2 Billing via Stripe. All subscription payments are processed by Stripe, Inc. By subscribing, you authorize RRM and Stripe to automatically charge your payment method on the applicable billing cycle (monthly or annual). By providing your payment information, you represent that you are authorized to use the payment method and authorize charges to it.
4.3 Auto-Billing. Subscriptions automatically renew at the end of each billing period. You authorize RRM to automatically charge the then-current subscription fee to your payment method on file on the renewal date unless you cancel at least thirty (30) days prior to the renewal date.
4.4 Failed Payment Grace Period. If your payment method is declined or fails, RRM will notify you and retry the charge. You will have a grace period of seven (7) calendar days from the original due date to update your payment information and resolve the failed payment. During the grace period, access to the Platform may be limited.
4.5 Suspension for Non-Payment. If payment is not successfully processed within the seven (7) day grace period, RRM may suspend your access to the Platform without further notice. If payment remains outstanding for thirty (30) days after the original due date, RRM may terminate your account.
4.6 No Refunds. All subscription fees are non-refundable. Termination of your subscription before the end of a billing period does not entitle you to a refund for any unused portion of that period, unless otherwise required by applicable law or expressly agreed in writing by RRM.
4.7 Price Changes. RRM reserves the right to change subscription pricing upon sixty (60) days' written notice. Price changes take effect at the start of your next renewal term following the notice period.
Section 5
Acceptable Use Policy
5.1 Permitted Uses. You may use the Platform solely for lawful business purposes consistent with your creative business operations and these Terms. All use must be for your own internal business management.
5.2 Prohibited Activities. You shall not use the Platform to engage in or facilitate any of the following:
- Any illegal, fraudulent, deceptive, or harmful activity, including violation of any applicable local, state, national, or international law or regulation;
- Sending unsolicited commercial messages (spam) to your clients or others through Platform communication tools;
- Interfering with, disrupting, or attempting to gain unauthorized access to the Platform, its servers, networks, or databases;
- Impersonating RRM, another business, or any individual, or misrepresenting your identity or affiliation;
- Uploading, storing, transmitting, or distributing content that infringes the intellectual property rights of any third party;
- Uploading malware, viruses, or any code designed to harm the Platform or its users;
- Attempting to reverse engineer, decompile, or derive source code from any portion of the Platform;
- Reselling, sublicensing, or otherwise providing access to the Platform to third parties;
- Using automated scripts, bots, or scrapers to collect data from the Platform;
- Engaging in any conduct that, in RRM's reasonable judgment, restricts or inhibits any other Subscriber's use or enjoyment of the Platform, or which may harm RRM or other Subscribers.
5.3 Enforcement. RRM reserves the right to investigate suspected violations of this Acceptable Use Policy and to take any action it deems appropriate, including suspending or terminating access to the Platform, without prior notice, in response to confirmed or suspected violations.
Section 6
Platform Content & Data
6.1 Your Data Ownership. You retain full ownership of all data, content, and information you upload, create, or store within the Platform ("Subscriber Data"), including client records, media files, contracts, invoices, and any other business data. These Terms do not transfer any ownership of your Subscriber Data to RRM.
6.2 License to RRM to Process Your Data. By uploading Subscriber Data to the Platform, you grant RRM a limited, non-exclusive, worldwide license to access, store, process, transmit, and display your Subscriber Data solely to the extent necessary to provide the Platform services to you. RRM will not use your Subscriber Data for any other purpose.
6.3 RRM Platform Ownership. RRM owns all right, title, and interest in and to the Platform itself, including all software, code, designs, algorithms, workflows, visual elements, branding, documentation, and all modifications and enhancements thereto. Nothing in these Terms grants you any ownership interest in the Platform.
6.4 Responsibility for Subscriber Data. You are solely responsible for the legality, accuracy, and appropriateness of all Subscriber Data you submit to the Platform. You represent and warrant that you have obtained all necessary rights, consents, and permissions from your clients and other data subjects to submit their data to the Platform.
Section 7
Third-Party Services
7.1 Integrated Third-Party Services. The Platform integrates with the following third-party services to deliver its functionality:
| Service | Purpose | Terms Reference |
|---|---|---|
| Stripe, Inc. | Payment processing and billing management | stripe.com/legal |
| Google LLC (Firebase) | Database hosting, authentication, and cloud infrastructure | firebase.google.com/terms |
| Resend, Inc. | Transactional email delivery | resend.com/legal |
7.2 Third-Party Terms. Your use of third-party services is governed by each provider's own terms of service and privacy policy, which are separate from these Terms. By using the Platform, you acknowledge and agree to comply with the terms of these third-party services.
7.3 No RRM Liability for Third Parties. RRM is not responsible for the acts, omissions, or failures of any third-party service provider, including outages, data incidents, or policy changes by Stripe, Google, or Resend. RRM will use commercially reasonable efforts to notify Subscribers of any known third-party service disruptions affecting the Platform.
Section 8
Uptime & Maintenance
8.1 Uptime Target. RRM targets a monthly uptime of 99.5% for the Platform, measured over each calendar month and excluding scheduled maintenance windows.
8.2 Planned Maintenance. RRM will provide at least 48 hours' prior notice of scheduled maintenance that may cause Platform downtime. Maintenance will be scheduled during off-peak hours (10:00 PM – 6:00 AM Central Time) where practicable.
8.3 Emergency Maintenance. RRM reserves the right to perform emergency maintenance without prior notice when necessary to address critical vulnerabilities, prevent data loss, or respond to security incidents. RRM will notify Subscribers as soon as practicable in such circumstances.
8.4 No SLA Credit for Force Majeure. Uptime commitments and service level credits (if any) do not apply to downtime caused by events outside RRM's reasonable control, including natural disasters, acts of government, widespread Internet outages, third-party infrastructure failures (including Google Cloud or Stripe outages), power failures, or other force majeure events.
8.5 Sole Remedy. Any service credits available under the SaaS License Agreement for failure to meet the uptime target constitute Subscriber's sole and exclusive remedy for Platform unavailability.
Section 9
Modifications to Service
9.1 Platform Updates. RRM may update, modify, add, or remove features and functionality of the Platform at any time in the ordinary course of service improvement. Minor changes (bug fixes, performance improvements, UI refinements) may be deployed without advance notice.
9.2 Material Changes. For material changes that significantly alter Platform functionality, remove major features, or change the subscription tier structure, RRM will provide at least thirty (30) days' advance written notice via email to your registered address.
9.3 Terms Updates. RRM may revise these Terms from time to time. We will notify you of material revisions at least thirty (30) days before they take effect via email. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms.
Section 10
Termination by Subscriber
10.1 Right to Cancel. You may cancel your subscription at any time by providing thirty (30) days' written notice to RRM at info@reminiscentroadmedia.com or by using the cancellation function in your account settings (when available). Your subscription will remain active through the end of the current billing cycle.
10.2 No Refund on Cancellation. Cancellation does not entitle you to a refund of any subscription fees paid for the current billing period or any prepaid annual term, except as required by applicable law.
10.3 Data Export Window. Upon cancellation, you will have access to your account for the remainder of your paid billing period, plus an additional thirty (30) day data export window following the termination date. You are responsible for exporting all Subscriber Data within this window. RRM has no obligation to retain your data after this window closes.
Section 11
Termination by RRM
11.1 Termination for Breach. RRM may suspend or terminate your account and access to the Platform upon written notice if you materially breach these Terms and fail to cure such breach within fifteen (15) days of receiving written notice specifying the breach.
11.2 Termination for Non-Payment. If your account remains suspended for non-payment for more than thirty (30) days after the original payment due date, RRM may terminate your account without further notice.
11.3 Immediate Termination for Prohibited Activity. RRM may immediately terminate your account, without notice, if you: (a) engage in illegal activity through the Platform; (b) use the Platform in a manner that threatens the security, integrity, or performance of the Platform or its users; (c) infringe or threaten to infringe RRM's Intellectual Property Rights; or (d) engage in conduct that poses a material risk of legal liability to RRM.
11.4 Effect of Termination. Upon any termination, your right to access and use the Platform immediately ceases. Subject to the terms of Section 10.3 (where applicable), RRM may delete your Subscriber Data from its systems after the termination date.
Section 12
Disclaimers
12.1 AS-IS Service. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RRM DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12.2 No Guarantee of Results. RRM does not warrant or guarantee that: (a) the Platform will meet your specific business requirements or objectives; (b) the Platform will be uninterrupted, error-free, or free of viruses or harmful components; (c) any errors or defects in the Platform will be corrected; or (d) the use of the Platform will produce any specific business, financial, or client management outcomes.
12.3 Third-Party Services. RRM makes no warranty with respect to third-party services (Stripe, Firebase, Resend) and their availability, accuracy, or performance.
Section 13
Limitation of Liability
13.1 Cap on Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RRM'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO RRM DURING THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13.2 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RRM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF RRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.3 Basis of Bargain. The limitations of liability set forth in this Section reflect a reasonable allocation of risk between the parties and constitute an essential basis of the agreement between you and RRM. RRM would not have provided access to the Platform without these limitations.
Section 14
Indemnification
14.1 Your Indemnification Obligations. You agree to indemnify, defend, and hold harmless RRM, its members, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
(a) Your use of the Platform in violation of these Terms or applicable law;
(b) Your Subscriber Data, including any claims that your Subscriber Data infringes the intellectual property rights of a third party or violates any third party's privacy or data protection rights;
(c) Your failure to obtain proper consents from your clients or data subjects for the collection and processing of their personal data through the Platform;
(d) Any dispute between you and your clients or other third parties arising out of your business operations conducted through the Platform; or
(e) Any claim arising from your negligent or wilful misconduct.
14.2 Indemnification Procedure. RRM will provide prompt written notice of any claim for which indemnification is sought, will cooperate reasonably in the defense of such claim at your expense, and will permit you to control the defense and settlement of such claim, provided that you may not settle any claim that imposes obligations or restrictions on RRM without RRM's prior written consent.
Section 15
Governing Law & Dispute Resolution
15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
15.2 Informal Resolution. Before filing any formal legal claim, the parties agree to attempt to resolve disputes in good faith through direct negotiation for a period of at least thirty (30) days following written notice of the dispute.
15.3 Arbitration. Any dispute not resolved informally within thirty (30) days shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in Houston, Texas, under its Commercial Arbitration Rules. The arbitrator's award shall be final and binding.
15.4 Class Action Waiver. You waive any right to bring or participate in any class action, collective action, or representative proceeding against RRM. All disputes must be pursued on an individual basis only.
15.5 Equitable Relief. Notwithstanding the arbitration agreement, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in Harris County, Texas to prevent irreparable harm, particularly with respect to Intellectual Property Rights.
Section 16
Contact & Complaints
16.1 General Inquiries. For general questions about the Platform, your account, or these Terms, please contact us at info@reminiscentroadmedia.com.
16.3 DMCA / Copyright Claims. If you believe any content on the Platform infringes your copyright, please send a written notice meeting the requirements of the Digital Millennium Copyright Act (17 U.S.C. § 512) to info@reminiscentroadmedia.com with subject line "DMCA Notice."
Contact Information
Reminiscent Road Media LLC
Owner: Dr. Goodluck Ijezie-Desbois
Email: info@reminiscentroadmedia.com
Website: reminiscentchronicles.com
For support and general inquiries, email is preferred and typically yields a faster response.
Section 17
General Provisions
17.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable SaaS License Agreement and Data Processing Addendum, constitute the entire agreement between you and RRM regarding your use of the Platform and supersede all prior agreements, understandings, and representations.
17.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 No Waiver. RRM's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
17.4 Assignment. You may not assign or transfer these Terms or your account to any third party without RRM's prior written consent. RRM may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.
17.5 Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, labor disputes, widespread network outages, or third-party infrastructure failures.